Returns and Refund Policy 

At Mexawearz, operated by Connectsphere Ecom and It Private Limited, we are dedicated to providing a smooth and convenient shopping experience. In this document, “we,” “us,” and “our” refer to Connectsphere Ecom and It Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order on our website, you agree to the terms outlined below regarding returns and refunds. If you need to return an item, the following guidelines will assist you through the process. 

Eligibility for Returns 
Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact. 
All tags, labels, and boxes must be returned in their original state. 
Products that have been worn, washed, or altered in any manner will not be accepted. 
Return requests must be submitted within 48 hours from the date of delivery. To initiate a return, please contact our customer service team within this period. 
Items that do not meet these conditions will not qualify for return. 

How to Initiate a Return 

Step 1: Submit a Request 
Send your return request via email, including your Order ID and the reason for return, to connectsphereecomitpvtltd@gmail.com. 

Step 2: Provide Supporting Images 
If the item is damaged, defective, or incorrect, please attach clear images showing the issue to help us process your request more quickly. 

Step 3: Follow the Instructions 
Once your return request is approved, we will share the necessary details and steps for completing the return. 

We reserve the right to decline any return request that does not comply with our stated guidelines. 

Refund Process & Timeline 
After receiving the returned item, our team will inspect it to confirm it meets the return criteria. You will be informed whether your refund has been approved or rejected. If approved, the refund will be processed and credited to your original payment method within 5–7 business days. A confirmation email will be sent once the process is completed. 

Partial Refund Guidelines 
In situations where the returned item does not fully meet the required conditions (such as minor damage or missing packaging), a partial refund may be issued at our discretion. 

Damaged, Defective, or Incorrect Product 
If you receive a product that is damaged, defective, or different from what was ordered, please submit a return request within 48 hours of delivery. Kindly provide clear images or videos of the issue via email so we can address it promptly. 

Need Assistance? 
If you have any questions or need help with your return or refund, please contact our customer support team at connectsphereecomitpvtltd@gmail.com. 

Thank you for choosing Mexawearz. We value your trust and are committed to ensuring a positive shopping experience.