Grievance Redressal Policy 

At Mexawearz, operated by Connectsphere Ecom and It Private Limited, we are dedicated to offering a reliable and transparent shopping experience for our customers. We are committed to fair practices and the proper handling of all customer concerns. This Grievance Redressal Policy is established to ensure that your issues are resolved promptly, professionally, and in compliance with applicable laws. 

What is a Grievance? 
A grievance refers to any concern, complaint, or dissatisfaction arising from a product or service purchased through our platform for which a resolution is sought. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment concerns, return or refund issues, dissatisfaction with customer service, or queries regarding our policies. 

How to Raise a Grievance 
If you have a concern, you may contact us through our support channels. The process is as follows: 

Visit the Contact Us Page 
Go to the “Contact Us” section on our website. 

Select Your Issue 
Choose the appropriate category or topic that best matches your concern. 

Submit Your Query 
Provide complete details, including your order ID, a description of the issue, and any supporting documents or images. 

Once your request is submitted, our support team will review the matter and respond accordingly. 

Escalation to Grievance Officer 
If your concern is not resolved or you are dissatisfied with the response provided by our customer support team, you may escalate the issue to our designated Grievance Officer, in accordance with the Information Technology Act, 2000 and other applicable laws. 
To ensure accountability and compliance, Mexawearz has appointed a Grievance Redressal Officer who oversees the resolution process, ensures fairness, and handles escalated matters. You may contact the Grievance Officer via email at connectsphereecomitpvtltd@gmail.com. 

Grievance Handling Process 

Acknowledgement 
We will acknowledge receipt of your grievance within 48 hours via email. 

Unique Ticket/Reference ID 
A unique grievance reference ID will be generated and shared with you for tracking purposes. 

Resolution Timeline 
Our team, along with the Grievance Officer, will make every effort to resolve your concern at the earliest, typically within 7 working days or as required under applicable laws. 

Updates & Communication 
You will receive regular updates regarding the progress of your grievance through your registered communication channel. 

Closure of Grievance 
A grievance will be considered resolved and closed under the following conditions: 

• When a satisfactory resolution is provided by our support team or Grievance Officer. 
• When there is no response from your side within a reasonable time after a resolution has been offered. 
• When a final resolution has been communicated in accordance with our policies and applicable laws. 

Contact Us 
For any further assistance or to raise a grievance, please contact us at connectsphereecomitpvtltd@gmail.com. 

Note 
This policy may be updated from time to time. For the latest version, please refer to our Terms of Use and Privacy Policy pages.